CX Trends Webinar – 2025 and beyond

Join Max Sabet CXAC for an exclusive executive briefing on the top Customer Experience trends shaping business in 2025 — and how forward-thinking leaders can turn them into real advantage.

What You’ll Learn

What You’ll Gain:
🔍 Discover 5 global CX trends reshaping the customer journey
💡 See real examples from leading brands
🤖 Learn how AI, personalisation & storytelling impact CX success
📊 Get a downloadable CX Trends summary deck after the session
🎓 Receive an official certificate from the CX & CRM Academy.

What We’ll Cover in the Webinar

These 5 global trends are redefining how organisations build trust, loyalty, and differentiation through customer experience:

1. Hyper-Personalisation – How data creates unique journeys
2. Omnichannel Experience – Creating seamless customer flow
3. AI & Automation – Smarter service, not just faster
4. Emotionally Intelligent CX – Bringing empathy into digital
5. Purpose-Led Strategy – Why meaning matters in experience

Each trend includes real-world examples, data-backed insights, and frameworks you can apply immediately.

Who Should Attend

This Is For:
👤 CEOs, CCOs, CMOs, Heads of Customer Experience
👤 Sales, Marketing, and Customer Service Directors
👤 Senior Managers building customer-centric teams
👤 Strategy consultants, digital transformation leaders

Certification

Upon completing the webinar, participants will receive an official Certificate of Completion from the CX & CRM Academy of Australia, boosting their professional credentials and showcasing their expertise in CX.

About the Host

Max Sabet, MBA CXAC, MCT. MCP, MCTS
Certified CX Professional, Microsoft Certified Trainer (MCT), and Microsoft Certified Professional (MCP)
With 15+ years of global experience, working with top consulting firms and technology companies, including Microsoft, EY, and Accenture, to deliver digital transformation excellence worldwide.

📩 Register Now – CX Trends 2025 Webinar

Trusted by

Victoria State Government

Queensland Government

Microsoft

AO

Avanade

Bupa

Concrete Recyclers

Flinders University

Racing Victoria

Keller

Victoria University

Heart Foundation

Platfio

EY

”Max is one of those people that you want on your project. In our CRM project, he was the source of experience/ expertise/ advice/ delivery, has a balanced business and tech focus, he took enormous pride in getting the business outcome, he worked very hard, he loves what he does, he is calm in a crisis and he is a very clear communicator…in front of the business or IT.”

David Flinders University

“I was very impressed by Max’s experience and knowledge when going through a period of transition with the CRM. Max came to the table with a simple solution for all challenges and showed the utmost patience to all team members who had no digital or IT background. I learnt a lot from Max and it was a pleasure working with him.”

Chloe Heart Foundation, Melbourne

”Max’s experience, knowledge, and management in optimising and designing CRM for user and organisational benefit has been invaluable. He is highly professional in his approach with all that he does. It’s been a pleasure to work and learn from him.”

Tina Project Manager, Adelaide

“He’s trustworthy and resourceful. Keen observation and a brilliant partner for making win-win situation out of projects. His communication skills and vast knowledge of business processes are what astonish the client right at the very first few minutes of a business meeting”

MuhammadICT Strategic Planner, Dubai