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Workshops

Transform Your Business with Expert-Led CX, CRM & Dynamics 365 Workshops

Hands-on, strategic workshops designed for executives and managers to drive real-world outcomes.
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About

Trusted by

Heart Foundation
Platfio
EY
Victoria University
Keller
Racing Victoria
Victoria State Government
Queensland Government
Microsoft
Flinders University
Concrete Recyclers
AO
Avanade
Bupa

Why Our Workshops Stand Out?

Exclusive for Senior Teams

Tailored for decision-makers to implement high-impact strategies.

Live & Interactive

Hands-on exercises, discussions, and Q&A.

Consulting-Style Sessions

More than just training, we solve real business challenges.

Outcome-Focused

Walk away with a clear strategy, not just notes.

Mastering Dynamics 365 Workshops

  • Increase ROI – Learn how to make the most of your Dynamics 365 investment.
  • Discover Hidden Features – Leverage powerful Out-of-the-Box functionalities you might not be using.
  • Improve Productivity – Get tips, tricks, and shortcuts to work faster and smarter.
  • Quickly Configure to Fit Your Business – Adapt workflows, rules, and automation with minimal effort.
Corporate Woekshop

Mastering Dynamics 365 Customer Engagement Modules

Unlock the full potential of Dynamics 365 CE. Learn to optimise Sales, Service, Marketing, and Field modules. Hands-on training by Microsoft experts. Certification included!

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Corporate Workshop

Mastering Dynamics 365 Customer Service Module

Learn to automate case management, optimise SLAs, and leverage AI tools. Taught by Microsoft Certified Trainers with certification & LinkedIn badge upon completion.

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Corporate Workshop

Mastering Dynamics 365 Customer Insights Module

Harness AI-driven analytics to personalise customer experiences, improve segmentation, and drive data-backed decisions. Taught by Microsoft Certified Trainers with certification & LinkedIn badge upon completion.

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Corporate Workshop

Mastering Dynamics 365 Sales Module

Unlock the full potential of Dynamics 365 Sales, optimise pipelines, automate sales, and leverage AI insights to close deals faster. Taught by Microsoft Certified Trainers with certification & LinkedIn badge upon completion.

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Unlock the Full Potential of Dynamics 365

Many companies invest in Dynamics 365 Customer Engagement (CE) but struggle to fully utilise its out-of-the-box features. This results in low adoption rates, underutilised functionalities, and missed ROI opportunities. Our expert-led workshops help your team master key features, optimise configurations, and align Dynamics 365 to your business needs—fast and efficiently.

Customer Experience (CX) Workshops

Explore our industry-leading CX, CRM, and AI workshops, carefully designed for business leaders who want to enhance their customer experience strategy, optimise CRM systems, and leverage AI for competitive advantage.
وبینار

روندهای تجربه مشتری و نقش هوش مصنوعی

در این وبینار، با پنج روند اثرگذار در دگرگونی تجربه مشتری آشنا می‌شوید و خواهید دید که چگونه می‌توان با بهره‌گیری سنجیده از هوش مصنوعی، تجربه‌ای انسانی، هوشمند و سازگار با نیازهای واقعی مشتریان پدید آورد.

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Webinar

CX Trends Webinar – 2025 and beyond

Discover the top 5 global CX trends shaping 2025. Backed by real data, expert insights, and practical case studies—designed for leaders ready to transform customer experience into a competitive advantage.

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Corporate Workshop

Mastering Customer Journey Mapping

Learn to visualise and optimise customer interactions across all touchpoints. Identify pain points, improve experiences, and drive customer satisfaction.

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Corporate Workshop

Crafting Customer Personas Workshop

Define and refine customer personas to improve marketing, sales, and CX strategies. Hands-on, interactive, and outcome-focused.

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Corporate Workshop

CRM Capabilities Assessment Workshop

Evaluate and optimise your CRM capabilities to enhance customer relationships, improve efficiency, and drive business growth. Hands-on and practical for executives.

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Corporate Woekshop

AI & Prompt Engineering Workshop for Busy Managers & Executives

Master the essentials of AI and prompt engineering in just 4 hours. This hands-on virtual workshop equips busy managers with practical skills to boost productivity, automate tasks, and make smarter decisions using AI—no technical background needed.

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Request a Corporate Workshop

Empower Your Team with Expert-Led CX & CRM Workshops

Tailored for businesses and executives, our corporate workshops provide actionable strategies, real-world insights, and hands-on training to transform your customer experience and CRM strategy. Request a workshop today and future-proof your business! 🚀

Frequently Asked Questions

These workshops are ideal for managers and teams using Dynamics 365 Sales, Customer Service, or Marketing but not fully leveraging its features.

Live, interactive sessions with hands-on learning.

Typically 2-3 sessions for deep learning.

Yes, participants receive a completion certificate.

Primarily virtual, with in-person options available for enterprises.

Yes! We tailor the content and exercises to match your industry, team size, and workflows.

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